How do I apply for Partial Withdrawal, Loan, Refund or Cash Back?

Kindly visit any of our branches with a valid national ID card and be paid same day or request for payment into account by providing a copy of your savings withdrawal slip or cheque leaf for verification of account details.

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• How do I apply for Partial Withdrawal, Loan, Refund or Cash Back?

  Kindly visit any of our branches with a valid national ID card and be paid same day or request for payment into account by providing a copy of your savings withdrawal slip or cheque leaf for verification of account details. Generally your life ...

• Can I get a loan or partial withdrawal on Family Protection and Esteem HomeCall Policies?

  Loans or Partial Withdrawals are not granted on risk products such as the Family Protection and Esteem HomeCall policies. These policies do not have cash values and expire at the end of the term.

• What is Cancellation and how do I get my money back if I cancel my policy?

  Cancellation means to terminate your policy before its expiry date. Getting your money back will depend on the time the request for cancellation is put in and the type of policy. Policies that have cash value will be treated as a surrender and not ...

• Can I surrender my Esteem HomeCall for cash?

  The Esteem HomeCall Plan just as any other risk policy, cannot be surrendered for cash value.

• Can I take the interest on my policy and leave the premiums?

  It is important that the policyholder waits till the end of the policy term to enjoy the full benefit of the policy. If in need of money, the policyholder may opt for (if allowed) a partial withdrawal or a loan.