GENERAL
How do I apply for Partial Withdrawal, Loan, Refund or Cash Back?
Kindly visit any of our branches with a valid national ID card and be paid same day or request for payment into account by providing a copy of your savings withdrawal slip or cheque leaf for verification of account details.
Can I change from one policy to another using the premiums already paid on the previous?
No. You can take a different policy but premiums paid for a particular policy cannot be assigned to another
How do I make payments of outstanding premiums?
Payments can be made at any of our branches nationwide or by using the secure online payment on our website https://starlifecentral.com/payonline.aspx
Can I change my beneficiaries?
You could walk into any of our offices or request for a change of beneficiaries form by sending us an email through info@starlife.com.gh. This can be done as many times as you wish.
How do I effect a change of name on my policy?
Please provide evidence of change of name such as Gazette or Affidavit and complete a change of name form. If the change has to do with spelling error, a valid ID card will be acceptable.
Can I put a hold on payment of premiums?
If for financial constraints, you cannot pay premiums, kindly write to inform us and state the period for which you would like to hold off payment. Note that in reinstating the policy, you will be required to pay all outstanding premiums with ...
If I die, how will my beneficiaries know I took a policy for them to make a claim?
When deductions cease, messages are sent periodically. Such messages could help inform the bearer of the phone that some monies are being paid to us. Family members could also get the information from the deceased’s pay slip or bank account ...
What documents do I need to process a death claim?
By no way of limitation, the following may be required: A valid medical certificate of cause of death Death certificate Policy document Police report in the case of accidental deaths especially during the waiting period Clients would be required to ...
What happens to the cash value in my policy when I die?
In the event of your demise, StarLife will pay the death benefit. No matter how much cash value you may have had in the policy, your beneficiaries can collect not more than the stated death benefit. Any loans not repaid (plus interest) will be ...
How much would I lose if my policy is surrendered?
Surrendering a life insurance policy is an option, but you may not be able to recoup much of the premiums you have paid in. You will be entitled to receive some of your premiums back, but a lot of those premiums will be applied to processing charges ...
At what point do I qualify for a retrenchment benefit?
This benefit applies to permanent employees and not Casual or Contract workers. The Assured must have been gainfully employed by the primary employer for a period of not less than 24 months before the occurrence of retrenchment. In addition, a ...
How does waiver of premium work?
It enables the policy to stay in force for the other assureds after the death of the Principal Assured without requiring payment of any premium from them until such time as the principal assured would have turned 65 years.
Can I opt for benefit increase option after policy begins?
The choice of benefit increase option must be made by the policyholder before the policy starts.
How often can I access my payment ledgers and policy statements?
You can walk into any of our branches nationwide to request for your payment ledger. You can also access your payment ledger from our policy managment portal. You can click on https://starlifeassurance.com/web-portal-registration/ to sign up.
How do I get my policy document after deductions begin?
Your policy document would be hand-delivered to you by your sales executive as soon as the policy number is issued. A soft copy can be emailed to you upon request.
How many children can I cover under the Family Protection Policy?
You can cover up to four (4) children under the Family Protection Policy
Can I add other assureds to my policy after it has begun?
Addition or deletion of other assureds can be done at any time during the policy. But the policyholder must be sure that the assureds are in good health and fall within the ages below: Assured ...
Can I reduce my policy term/years and premium?
Once the policy starts neither premium nor policy term can be reduced.
Can I take the interest on my policy and leave the premiums?
It is important that the policyholder waits till the end of the policy term to enjoy the full benefit of the policy. If in need of money, the policyholder may opt for (if allowed) a partial withdrawal or a loan.
Can I surrender my Esteem HomeCall for cash?
The Esteem HomeCall Plan just as any other risk policy, cannot be surrendered for cash value.
Can I get a loan or partial withdrawal on Family Protection and Esteem HomeCall Policies?
Loans or Partial Withdrawals are not granted on risk products such as the Family Protection and Esteem HomeCall policies. These policies do not have cash values and expire at the end of the term.
What is Waiting period?
Waiting period is the length of time after purchasing your policy that you must wait before you can use your full coverage.
What is Lapse and what happens when my policy lapses?
Lapse is cessation of cover as a result of non-payment of premiums by its due date. There is however a grace period of 31 days after the due date; for payment to be effected, after which the policy may be lapsed. All benefits may be forfeited unless ...
What is Cancellation and how do I get my money back if I cancel my policy?
Cancellation means to terminate your policy before its expiry date. Getting your money back will depend on the time the request for cancellation is put in and the type of policy. Policies that have cash value will be treated as a surrender and not ...
Can I increase my insurance premium and coverage?
Depending on the type of policy you have, you may be able to increase your premium and coverage within that policy or you may purchase additional policies to increase your coverage. Some of the policies do not allow you to make an increment when the ...
How can I pay my premiums?
We have various flexible payment options. You can make payments at any of our branches by cash or cheque, account debit, source deductions, online payment and through mobile money.
How do I apply for Partial Withdrawal, Loan, Refund or Cash Back?
Kindly visit any of our branches with a valid national ID card and be paid same day or request for payment into account by providing a copy of your savings withdrawal slip or cheque leaf for verification of account details. Generally your life ...
Do I need to have a medical exam?
Some life insurance policies require a medical exam. Please visit a branch or call 0302739600 to find out more.
How do I get signed up on a policy?
You can purchase a policy of your choice by downloading the proposal form here https://starlifeassurance.com/proposal-forms/. After completing the form, scan and send to info@starlife.com.gh and you will be contacted to complete the process. Please ...
Can I purchase a policy for my children, spouse, parents, and parents-in-laws?
Yes. You can. The Child Lifeline is for your children’s schooling expenses; the Family Protection Plan will cover your spouse and children; and the Esteem Home Call Plan will cover your parents, parents in- laws and one extended family member
What if I already have insurance coverage?
Even if you already have a life insurance policy, it’s a good idea to review it periodically to make sure it still meets your overall needs. There are times in life you need to take a look at your financial situation, such as if you: Were recently ...
Why buy Life Insurance?
The unique aim of purchasing life insurance is to ensure your loved ones are provided for financially on your demise.